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tripwisego.help@gmail.comAccount Deletion Request
You have the right to delete your TripwiseGO account and all associated data at any time. We provide multiple secure methods to request account deletion, ensuring you can exercise this right even if you cannot access the app.
Important: Account deletion is permanent and cannot be undone after the 7-day grace period expires. All your data will be permanently removed from our systems.
Choose Your Deletion Method
We offer three convenient ways to request account deletion. Choose the method that works best for your situation:
In-App Deletion
Delete directly from the TripwiseGO app settings
RecommendedEmail Request
Request deletion via email verification
Can't access app?Contact Support
Get help from our support team
Need assistance?In-App Account Deletion
If you can access the TripwiseGO app, this is the fastest and most secure way to delete your account.
Step-by-Step Instructions
- Open the TripwiseGO app on your device
- Go to Settings → Account → Delete Account
- Read the deletion warning and information
- Enter your email address to confirm
- Provide a reason for deletion (optional but helpful)
- Confirm that you understand the consequences
- Submit your deletion request
What Happens Next
Your account will be scheduled for deletion in 7 days. During this grace period, you can cancel the deletion request at any time through the app.
Email-Based Deletion Request
Can't access the TripwiseGO app? No problem! You can request account deletion via email verification.
Submit Deletion Request
How Email Verification Works
- Submit your account email address above
- Check your email for a verification link (expires in 24 hours)
- Click the verification link to confirm your deletion request
- Your account will be scheduled for deletion in 7 days
- You can cancel the deletion during the grace period
What Gets Deleted
Account deletion permanently removes all your data from our systems. Here's exactly what will be deleted:
Profile & Account Data
- • Name, email, and profile picture
- • Account settings and preferences
- • Authentication tokens and sessions
- • App usage analytics
Travel & Location Data
- • Travel preferences and survey responses
- • All itineraries and trip plans
- • Bookmarks and liked destinations
- • Location history and tracking data
AI & Chat Data
- • Complete AI chatbot conversation history
- • Chat preferences and settings
- • AI-generated recommendations
- • Conversation context and memory
Social & Shared Data
- • Social connections and friend lists
- • Shared content and collaborations
- • Messages and communications
- • Collaborative itineraries
Data Retained for Security (30 Days Only)
For security and fraud prevention purposes, we retain minimal data for 30 days after deletion:
- IP addresses from login sessions
- Login timestamps and audit logs
- Account deletion confirmation records
This data is automatically purged after 30 days and complies with GDPR and Google Play policies.
7-Day Grace Period
We provide a 7-day grace period to protect against accidental deletions and give you time to change your mind.
During the Grace Period
- Your account remains fully active and functional
- You can cancel the deletion request at any time
- All your data remains intact and accessible
- You can still export your data
After the Grace Period
- Account deletion becomes permanent and irreversible
- All data is permanently removed from our systems
- Account cannot be recovered or restored
- You'll need to create a new account to use TripwiseGO
How to Cancel Deletion
You can cancel your deletion request during the grace period through:
- The TripwiseGO app (Settings → Account → Cancel Deletion)
- The cancellation link in your deletion confirmation email
- Contacting our support team at tripwisego.help@gmail.com
Need Help? Contact Support
If you're unable to use the automated deletion methods above, or if you have questions about the account deletion process, our support team is here to help.
Email Support
What to Include
- • Your account email address
- • Reason you can't use other deletion methods
- • Any specific questions or concerns
- • Preferred method for account verification
Security Verification Required
For your security, our support team will need to verify your identity before processing any account deletion requests. This may involve confirming details about your account or asking you to respond from your registered email address.
Support Hours & Response Times
Business Hours: Monday - Friday, 9 AM - 6 PM EST
Weekend: Limited support available
Standard Response: Within 48 business hours
Urgent Requests: Within 24 business hours
Important Final Notice
Account deletion is a permanent action that cannot be undone after the 7-day grace period expires. Please ensure you have exported any data you wish to keep before proceeding with deletion.